Come work with the National Association of Wholesaler-Distributors.

Job Title:                         Member Experience Analyst
Reports To:                      Senior Vice President, Member Experience

Organization Summary

The National Association of Wholesaler-Distributors (NAW), the Washington, DC-based trade association representing the 35,000 company, $8.2 trillion revenue distribution industry, is seeking a motivated, detail-oriented, and collaborative Member Experience Analyst to join the team.

Job Summary

We are seeking a strong communicator and detail-oriented individual to lead our Member Intelligence Initiative as a research analyst in the Member Experience Division. In this role, you will engage directly with member company executives and administrators to collect and analyze qualitative and quantitative information about organizations and their leaders, positioning NAW to optimize the delivery of services, content, and programming. In addition to contributing to the quality and maintenance of member data in collaboration with NAW’s Operations Department, you will support the Member Experience team in delivering value to members in alignment with your research and analysis.

Essential Job Responsibilities

Written and Verbal Communication with Executives:

• Utilize clear, accurate, and effective communications through phone, e-mail, and social media platforms to connect with member executives and gather business intelligence.
• Develop a strong command of the NAW member value proposition to inform interactions and respond to member inquiries.

Data Management and Quality Assurance:

• Collaborate with NAW’s Operations Department to transfer collected business intelligence into NAW’s customer relationship management (CRM) platform in a manner that ensures completeness, accuracy, and organization.
• Implement data validation techniques and perform regular audits to maintain data integrity.
• Serve as primary liaison to IT department, ensuring data integrity, coordinating dashboards and reporting. Utilize the Salesforce platform and other relevant tools.

Structured Research and Analysis:

• Design and deploy surveys to inform Member Experience and organizational priorities.
• Analyze member data to craft and update Member Experience annual plans for individual member companies.
• Conduct news searches and write summaries. Research companies and individuals and write summaries.

Content Curation and Deployment:

• Collaborate with Member Experience team to curate, align, and help deliver NAW’s existing content, services, and programming to member executives, including aligning individuals to relevant peer communities and engagement opportunities.
• Liaison with other NAW departments to understand program offerings, including new launches, and actively connect member companies to specific program offerings based on interest.
• Work closely with the Member Experience team to deliver value throughout the year with regular touchpoints, news and policy updates, and event invitations and opportunities.
• Work creatively and collaboratively with policy expert colleagues to identify new areas of interest for members throughout NAW’s advocacy offerings.

Executive Community Development and Engagement:

• Support the design, curation, and ongoing engagement of targeted executive communities aligned to key functional roles and strategic priorities across member organizations.
• Identify common themes, challenges, and opportunities across member companies to help shape relevant peer-to-peer engagement experiences.
• Facilitate meaningful connections among executives by aligning individuals with similar roles, priorities, and business challenges in a non-competitive environment.
• Partner with internal stakeholders to ensure insights gathered through community engagement inform NAW programming, content development, and member experience strategy.

Innovation and Continuous Improvement

• Stay updated on industry trends, best practices, and emerging technologies related to member intelligence, member service, and executive communication.
• Continuously seek ways to enhance business processes, information acquisition, and member communication effectiveness to better serve members and the enterprise.

Requirements:

• Strong organizational skills with attention to detail; ability to follow schedules and prioritize to meet deadlines and manage initiatives to completion.
• Strong written and verbal communication skills; experience engaging with executives preferred.
• Experience utilizing modern data management and communication tools (Microsoft Excel & Outlook, Salesforce, LinkedIn, ZoomInfo).
• Strong interpersonal skills, exhibiting a positive attitude and a professional demeanor.
• Exceptional customer service skills; a focused listener and problem solver
• Ability to work with creativity and flexibility in a fast-paced environment.
• Ability to work independently as well as collaboratively with internal and external stakeholders.
• Ability to create new processes and demonstrate sound judgment.
  A high degree of personal initiative.

Education and Experience:

• Bachelor’s degree and/or equivalent work experience required, concentration in sales, communications, marketing, or data management preferred.
•  3+ years of relevant work experience, required.

Other Qualifications:

• Knowledge of the distribution industry, desirable.
• Association experience including in member experiences, member engagement and/or programs.
• Interest in a sales/relationship management career path, desirable.

Physical Demands:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Communication with others to exchange information.

Work Environment: The position is based at NAW’s headquarters office in Washington, DC, near Metro Center. NAW is currently offering a hybrid work model.

Travel: up to 5%

Salary Range: $67,000-$75,000

NAW is an Equal Opportunity Employer.

To apply, please complete the following form.

Job Title:                         Director, Data Analytics Sales & Corporate Development
Reports To:                      Vice President of Corporate Development

Organization Summary & Job Summary

The National Association of Wholesaler-Distributors (NAW), the Washington, DC-based trade association representing the 35,000 company, $8.2 trillion revenue distribution industry, is seeking an experienced, innovative, and motivated sales professional to join the Corporate Relations team as a Director, Data Analytics & Corporate Development.

This sales position will primarily focus on growing NAW’s data analytics revenue, generated with our Market Prospector SaaS, by identifying, targeting and engaging executives at high-priority prospect companies. The Director will be responsible for selling NAW’s data analytics offerings, developing new analytics revenue opportunities, and supporting broader membership recruitment where there is a clear strategic fit.

This role will also play an important part in advancing NAW’s long-term data analytics and membership growth strategy, with a particular emphasis on executive-level sales, new business development, and revenue generation.

Essential Job Responsibilities

• Prospecting: Manage and grow a list of prospective analytics customers and member companies in an assigned segment. Research companies, identify points of contact and develop a strategy for successfully bringing the company into membership through direct engagement.
• Sales Meetings: Set, attend, and lead meetings with CEOs, C-Suite executives, and other senior decision-makers, with a primary focus on presenting NAW’s data analytics value proposition and membership opportunities. In-person and virtual meetings will be a core part of the job. Expect regular travel (U.S. only – no international travel).
• Serve as a trusted product expert for the Market Prospector SaaS platform, conducting compelling product demonstrations, configuring customer and user accounts, generating usage and analytics reports, developing Proof of Concept (POC) analyses that clearly demonstrate customer value, and partnering with sales and subject matter experts to identify customer needs, address technical or business challenges, and accelerate successful sales outcomes.
• Closing the Sale: Manage follow-up after each sales meeting, answer final questions, introduce NAW’s resources, and execute other activities designed to close analytics sales, membership opportunities, and renewal contracts.
• Managing Current Client Base: Maintain regular contact with current customers and members to support engagement, answer questions, introduce new analytics products and membership opportunities, and close renewal contracts.
• Building Business Intelligence: Operate in a mode of constant, iterative improvement. Develop strategies and processes for NAW to capture business intelligence, analyze that information, and use it to enhance analytics sales, membership growth strategy and tactics, and prospect engagement.
• Engaging Members: Promote a member-focused culture and support the member engagement team by leveraging relationships developed during the sales process to enhance member value and identify additional analytics opportunities

Requirements:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job as well as the education and experience requirements.

Knowledge, Skills and Abilities:

• Demonstrated ability to identify, manage and close prospective customers, members and sales opportunities
• Demonstrated problem solving skills, including the ability to analyze data
• Strong organizational skills with attention to detail; ability to follow schedules and meet deadlines
• Exceptional interpersonal skills, exhibits a positive attitude and a professional demeanor
• Strong written and oral communication skills; ability to articulate and demonstrate the unique value proposition that NAW’s data analytics, intelligence, and membership offerings provide to industry leaders
• Exceptional customer service skills, a focused listener
• Strong Microsoft Office Suite skills, specifically MS Excel, Access or other non-coding data tools
• Knowledge of basic digital marketing tools and data analytics
• Strong presentation skills
• Ability to anticipate challenges and effectively resolve conflict by identifying opportunities
• Ability to work with creativity and flexibility in a fast-paced environment
• Ability to work independently as well as collaboratively with internal and external stakeholders
• Ability to create new processes and demonstrate sound judgment

Education and Experience:

• Bachelor’s degree is required; concentration in sales or marketing operations, desirable
• 5+ years of sales experience is required; experience selling data analytics, value-added services or memberships, required

Other Qualifications:

• Understanding of or direct experience working for a trade or membership association, required
• Knowledge of the distribution and/or manufacturing industry, desirable
• Experience in selling intangible products like government relations/lobbying, desirable
• Experience using CRM tools and AI-enabled sales productivity platforms; Salesforce experience, desirable

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Ability to remain in a stationary position, often standing or sitting for prolonged periods
• Communication with others to exchange information

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Standard office environment

The position is based at NAW’s headquarters office in Washington, DC, near Metro Center. NAW is currently offering a hybrid work model. Employees are required to be in the office Tuesday, Wednesday, Thursday, and upon request for mandatory meetings or events. Employees are provided the opportunity to work remotely on Monday and Friday. The hybrid work model is subject to change.

Travel: up to 30%

Experience level and other factors will determine the final salary level, in the starting range of $120,000-$150,000 + Benefits.

This job description does not imply that the stated requirements are the only expectations for the job. Incumbents are expected to perform any other duties that may be assigned. NAW has the right to revise this job description at any time. NAW is an “at-will” employer and as such, neither this job description nor your signature constitutes any form of contractual agreement between you and NAW.

To apply, please complete the following form.