How Family-Owned Distributors Approach Business Conflict Resolution

As is the nature of business, with all its moving parts, distributors experience internal conflict from time-to-time whether it’s differing opinions on go-to-market strategy, investments, sales management, talent management or elsewhere. When disputes verge into the murky and complicated, who has the final say in decision-making? And in family-owned and operated businesses, in particular, is there an extra layer of complexity? To explore these questions (and more), in the Summer of 2024, MDM surveyed nearly 130 distributors who represented family-owned companies. The results of that study…