Research

Jergens Industrial Supplys user-friendly order replenishing button is becoming increasingly popular with the Ohio distributors customers who have installed the IoT devices. With more than 400 in operation, JIS is also gaining valuable insights from...

With a nod to customer-pleasing practices implemented by leading B2C e-commerce companies, the Pennsylvania-based distributor is committed to continually improving the WebstaurantStore customers online experience through internal technology investments led by a strong talent recruitment...

The distributor brought in more than $250,000 in the last year from new website business after involving both its customer service team and loyal customers throughout its four-year website and e-commerce improvement project. Subscribers should...

By investing in and embracing an e-commerce strategy nearly 20 years ago, this Columbus, Ohio-based distributor brings in more than half of its sales from its website, with both web and local business growing about...

Shedding outdated technology is not only improving productivity and efficiency for the California-based company, but also allows for controlled scale and growth, with improved data accuracy and elevated customer satisfaction levels. Subscribers should log-in below...

The Irving, Texas-based distributor is taking its e-commerce capabilities to the next level with an investment in master data management to overcome limitations of legacy systems, and continuing to invest heavily in technology and talent...

Transitioning ownership of a family business is the most important business decision you will make. No challenge has as much potential to amplify the stresses, or conversely, highlight the special advantages of operating a family...

Allied Electronics & Automations industry-leading focus on digital marketing as a core business strategy is driving omnichannel sales success for the award-winning distributor. The efforts earned Allied an MDM 2019 Digital Innovator award. Subscribers should...

The wholesale HVAC distributors website now features an enhanced online catalog and improved search functionality, and the company invested in text ordering capabilities to improve mobile functions and shorten wait time. The efforts earned Charles...

About seven years ago, Hisco, a leading specialty distributor based in Houston, set out to better understand the companys profit drivers through a data-based analysis. Developing a successful system has taken years of cultural change...

Not surprisingly, our quarterly Baird cover story confirms both leading indicators as well as what were hearing anecdotally from distribution executives. The first quarter showed signs of weakness compared to the previous quarter for most...