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MSC: The Hub of a Community

Through its Better MRO and MRO Go initiatives, MSC is working to be a consistent source of materials as well as innovation and cost-saving solutions for its customers building a growing sense of loyalty from a changing workforce in the process.

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By Elizabeth Galentine

August 23, 2019

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Through its Better MRO and MRO Go initiatives, MSC is working to be a consistent source of materials as well as innovation and cost-saving solutions for its customers — building a growing sense of loyalty from a changing workforce in the process. 

MSC Industrial has mastered the art of the unplanned demand. When companies find themselves with a spot-buy need, the 78-year-old distributor’s 300,000+ customers know they can get nearly all of MSC’s 1.5 million SKUs delivered to them by the following morning, more than 99% of the time. But MSC didn’t become a $3.2 billion publicly traded company…

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