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Grainger ‘Well Positioned’ to Meet Ongoing Market Challenges

Industrial distributor drives growth across business, maintaining top rankings.

June 24, 2021

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How ‘Endless Assortment’ Became a Developing Way to Serve Grainger Customers

At the recent 2022 Grainger Show, the venerable B2B distributor of maintenance, repair, and operating (MRO) supplies and other related products and services touted its dual models of serving customers: High-Touch Solutions and Endless Assortment.

• Grainger wasn’t impervious to COVID-19-driven headwinds, but the company posted revenue growth and a profit in 2020.

• CEO DG Macpherson outlined the company’s pandemic priorities that kept Grainger focused on customer service, employee safety and financial stability in 2020.

• Obstacles remain in the post-pandemic world, but Grainger is confident in its ability to navigate them.

W.W. Grainger Inc. wasn’t immune from pandemic-related disruptions in 2020, but the Chicago-based company used its size and scale to maintain a hold on its rankings from the previous year and retain its status as…

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