Technology

The group is expected to provide customers with services and solutions including comprehensive data center lifecycle management.

MDM’s Tom Gale and IRCG’s Mike Marks discuss three things — talent inertia, artificial intelligence and culture — that are defining the competitive landscape of 2023.

Sales & Marketing

Article

How to Make Sales Reps Welcome Again

Rather than scaling back the role of sales reps in the age of self-service, Kevin McGirl advises on how distributors can update their image in the buyer’s mind.

Successful digitalization requires a change agent. Here’s why distributors would be wise to give that role to their IT teams.

Mike Hockett recounts a case study that walked through the distributor’s four-year and ongoing journey that defined a digital strategy catering to an omnichannel customer experience.

Mike Hockett dives into the numbers behind Grainger’s $1 billion U.S. digital marketplace, what Zoro has done to support its rapid growth and why there’s no slowdown in sight.