In continuing MDM’s Case Study series, we focused on MSC Industrial Supply’s transformation from a catalog-driven product house that relied on spot-buy to its role today as a digitally-driven, “Mission Critical” provider.

In doing so, we took a deep dive into the moves that have kept MSC entrenched on MDM’s Top Distributors Lists for Industrial Supplies, Safety and Fastener.

MDM’s SHIFT Conference Coming May 13-15 – Register Here 

That case study is now available here — complimentary for Premium subscribers (which includes NAW members upon Premium activation here) and available to purchase in the MDM Store.

That case study packages our three-part Premium article series and infuses a wealth of additional company metrics, insights, research and context.

• Part 1: Inside MSC Industrial’s Big Pricing Reset (Jan. 13)
• Part 2: Behind MSC’s Evolution from Spot-Buy to Mission Critical Distributor (Jan. 27)
• Part 3: How MSC’s Digital Programs are Evolving (Feb. 18)

MDM’s 2025 Top Distributors Survey is Open. Submit Your Company Info Here 

More MDM Case Studies

This is just the latest MDM Case Study we’ve rolled out. See our previous features below, and stay tuned for more in the coming months.

• MDM Case Study: Watsco (in Premium Dashboard here, in MDM Store here)
• MDM Case Study: Ferguson (in Premium Dashboard here, in MDM Store here)
• MDM Case Study: Wesco International (in Premium Dashboard here, in MDM Store here)
• MDM Case Study: Fastenal (in Premium Dashboard here, in MDM Store here) – now a regional finalist for the ASBPE Awards of Excellence!
• Stay tuned for our next MDM Case Study, which focuses on industrial tools and fasteners distributor LINC Systems, with more to come later in 2025.