Ask 3M Launch Raises the AI Service Bar for Distributors

3M’s new customer-facing AI tool gives industrial users direct access to technical product expertise — a move that signals how manufacturers are using digital tools to get closer to end customers.

June 23, 2026

3M has launched Ask 3M — an AI-powered digital assistant designed to give industrial customers faster access to technical expertise across 3M products and applications.

The tool, available at ask.3m.com, is currently focused on 3M’s industrial adhesives and tapes portfolio. 3M said Ask 3M allows customers to ask product and application questions in plain language, compare materials and work through technical challenges without waiting for a sales rep, engineer visit or extended email follow-up.

The company said Ask 3M’s responses are grounded in verified 3M documentation, application knowledge…

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Ask 3M Launch Raises the AI Service Bar for Distributors

This is a Premium Article

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