If you’re having trouble logging in or resetting your password, you’re in the right place. As part of the upgraded NAW + MDM website experience, all former MDM members must log in and reset their password to begin using the new platform. Follow the steps below or reach out to Member Support for assistance.
How to Reset Your Password
- Go to NAW.org/mdm
- Select Log In
- Enter the email associated with your account
- Choose Forgot Password
- Follow the instructions sent to your email
Common Issues & Quick Fixes
- I don’t remember which email I used. Your login email is typically your work email. If it has changed, Member Support can update your profile.
- The reset link isn’t working. Password reset links expire after a short period. Request a new one from the login page.
- I’m stuck in a reset loop. Clear your browser cache or try a private/incognito window. If the issue continues, contact Member Support.
- I see an error message when logging in. This usually means your password hasn’t been updated yet. Select Forgot Password to create a new one.
Still Need Help?
Our Member Support team is here to assist.
Email: [email protected] Phone: (202) 872‑0885 Hours: Monday–Friday, 8:30 AM–5:00 PM E
You can also submit a support request using the form below.
