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Chris McMillan

Biography

Chris McMillan, is a Partner in the London office. He joined in 2000 and has worked across a broad range of industries with a particular focus on wholesale and distribution businesses on topics related to commercial and operational performance. He was a co-founder of Oliver Wyman’s Commercial Effectiveness platform for distribution businesses which includes proposition development, pricing, sales force effectiveness, digital offers and “big data”. Examples of his recent work in Wholesale and Distribution include: -Contract and service pricing redesign for a €10bn European B2B distribution business, including putting in place new costing transparency approaches, and contract incentives -For a major global chemicals distributor, pricing and service charging improvement projects -New pricing and proposition development, and cost reduction measures for a European food service distributor -Key account management toolkit design and roll-out for major outsourcing and distribution company In other sectors Chris’ work includes: -Extensive pricing, promotions and labour efficiency work for a number of bar and restaurant chains -Performance improvement work for the UK operations of global insurance brokerage firm through pricing and sales force improvements, and significant organisational and incentive changes -Commercial effectiveness initiative for a leading B2B global telecoms equipment manufacturer involving sales force reshaping and new value proposition development, resulting in significant market share gain -For global specialist manufacturing business, design and implementation of new pricing approaches, changes to the suite of customer offers and cost reductions Outside work, Chris is a Trustee of a not-for-profit enterprise whose mission is to enhance evidence based policy making and promote public policy debate through the use of the internet Chris holds an M.Chem. in Chemistry from University College, Oxford

News

Chris McMillan, is a Partner in the London office. He joined in 2000 and has worked across a broad range of industries with a particular focus on wholesale and distribution businesses on topics related to commercial and operational performance. He was a co-founder of Oliver Wyman’s Commercial Effectiveness platform for distribution businesses which includes proposition development, pricing, sales force effectiveness, digital offers and “big data”.

Examples of his recent work in Wholesale and Distribution include:

  • Contract and service pricing redesign for a €10bn European B2B distribution business, including putting in place new costing transparency approaches, and contract incentives
  • For a major global chemicals distributor, pricing and service charging improvement projects
  • New pricing and proposition development, and cost reduction measures for a European food service distributor
  • Key account management toolkit design and roll-out for major outsourcing and distribution company

In other sectors Chris’ work includes:

  • Extensive pricing, promotions and labour efficiency work for a number of bar and restaurant chains
  • Performance improvement work for the UK operations of global insurance brokerage firm through pricing and sales force improvements, and significant organisational and incentive changes
  • Commercial effectiveness initiative for a leading B2B global telecoms equipment manufacturer involving sales force reshaping and new value proposition development, resulting in significant market share gain
  • For global specialist manufacturing business, design and implementation of new pricing approaches, changes to the suite of customer offers and cost reductions

Outside work, Chris is a Trustee of a not-for-profit enterprise whose mission is to enhance evidence based policy making and promote public policy debate through the use of the internet

Chris holds an M.Chem. in Chemistry from University College, Oxford
 

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