BiographyMichael Dortch has been empowering information technology (IT) buyers, sellers and users since 1979, by translating what technologists say and do into language that non-technologists can understand and use. He is currently a Senior Product Marketing Manager for ServiceNow, creators of software as a service (SaaS) for IT service management, business service automation and service relationship management.
Michael has also been a senior analyst at Aberdeen Group, Constellation Research, Robert Frances Group (RFG), and Yankee Group, and a journalist and contributor at numerous print and online publications. Michael was first named one of the "Top 500 Analysts Using Twitter" in 2010, and in 1990 authored "The ABCs of Local-Area Networks," a book published internationally in three languages by Sybex, Inc. He is also a frequent and popular presenter at live and online industry events.