Delivering for Best-in-Class Wholesaler-Distributors

"This book can be used as a solid foundation for employee training programs on how to keep a healthy bottom line in the wholesale distribution business. I would encourage anyone in this business to not only read this book but to make it mandatory that each employee—no matter what their position is in your company—read it as well."

—Hank Turner, Former President and CEO, Mancon/Empire Machinery & Supply Corp.

Jim Olsztynski

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$115 NAW Direct Member
$145 Member of NAW Member Association
$200 Nonmember

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16-30 items: 20%
31-100 items: 30%
101-250 items: 40%
251+ items: 50%

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An NAW publication in salable condition may be returned within 15 days of receipt for a full refund. E-books and digital downloads are not returnable or refundable.

This is the perfect training tool to speed learning and retention for everyone on your staff!

Making money in the wholesale distribution business gets tougher every year. When you add the current economic climate to the equation, making money can be downright grueling in many sectors of the market!

More aggressive competition, expanded product lines, tighter profit margins and more demanding customers require distributors to work longer, faster, and smarter to survive and remain profitable. Running a successful company requires cooperative efforts from knowledgeable and motivated employees. How can you ensure that your employees are aligned with your goals for high performance and profitability? You give them this #1 training workbook to speed their learning and retention.
Prerequisite reading at many distribution companies, this second edition provides a straightforward and clear understanding of how the wholesale distribution business works. Your team will learn the basics of distribution economics, customer service, sales and marketing. This book will make your team smarter—a lot smarter.

In 11 chapters, this workbook covers all the basics of wholesale distribution, including how wholesaler-distributors make money. Topics include:

  • The role of wholesaler-distributors
  • Value-added functions
  • Channels of distribution
  • Gross profit, gross margin, mark-up
  • Methods to increase profits
  • Basic financial statements
  • Importance of gross margin dollars
  • Customer service and satisfaction
  • Internal and external customers
  • How an extra 1% boosts returns
  • Strategies to increase professionalism

BONUS FEATURES: This workbook contains 11 end-of-chapter self-correcting quizzes, a glossary of common wholesale distribution terms and a final comprehensive self-test review to speed learning and retention.

Click here to Download the Table of Contents and the Introduction

What Distributors Are Saying

“An absolute must for distributors who want their employees to understand the nature of the business and key concepts like margin, markup, the need for profit and great customer service.”

— Colin Perry, President, Rampart Supply

About the Author

Jim Olsztynski

Jim has been covering the industry as a trade journalist since 1977. He has written hundreds of major feature articles and more than 1,000 news stories and commentaries about industry affairs.