This is an indicator of how much of the technology resource is consumed and focused on the continuing operation of the business – also referred to as “business as usual” or “Keep the lights on

This is an indicator of how much of the technology resource is consumed and focused on enhancing technology systems in support of business growth.

This is an indicator of how much of the technology resource is consumed in an effort to enable the enterprise to enact new business models. This is very much a “venture” category.

Payroll and Benefits, Hardware, Software, & External Services should add up to 100% of total IT spend.

This includes expense associated with delveloping and delivering technology solutions to the business (including analytics, SaaS, maintenance, and administration).

This includes outsourced services which is defined as operational responsiblity being handed over to a third party. This also includes infrastrructure as a service (Iaas) and private cloud expense.

This includes architecture and life cycle management and product and delivery management expense.

This includes cyber security, security awareness, service monitoring, and disaster recovery expense.

This includes data center and network expense.

This includes expense associated with delveloping and delivering technology solutions to the business (including analytics, SaaS, maintenance, and administration).

This includes both digital workplace expense and IT service desk expense.