James W. Asplund is Chief Scientist, Strengths-Based Development and Principal, Performance Impact Consulting for Gallup. He is coauthor of the book Human Sigma: Managing the Employee-Customer Encounter.
Since joining Gallup in 1999, Asplund has worked with clients in the retail, financial services, manufacturing, utility, and healthcare industries. His consulting expertise includes strategic research and consulting on how developing employeesí strengths will maximize their potential and how employee engagement and customer engagement interact to drive organizational performance.
As Chief Scientist, Strengths-Based Development, Asplund leads Gallupís worldwide research on the science of strengths. These efforts include measuring the effectiveness of individual approaches to building strengths, research and development on the organizational benefits of strengths development, and examining the linkages between strengths development and employee and customer engagement, individual well-being, and organizational performance outcomes.
As a founder and director of Gallupís Performance Impact Consulting practice, Asplund pioneered research to develop Gallupís HumanSigma approach, which improves organizational performance by managing the employee-customer encounter. He was the primary architect of the HumanSigma measurement system and is the principal consultant for many of Gallupís best-documented longitudinal case studies of the financial benefits of HumanSigma.
Prior to joining Gallup, Asplund spent a decade as a lobbyist and policy expert at the Minnesota Legislature, representing a diverse set of clients in the areas of taxation, education funding, utilities, land use, and economic development. Asplund earned his bachelorís degree in mathematics from Grinnell College in Iowa and his masterís degree in public policy with emphasis in mathematical demography from the University of Minnesota.