NAW Institute for Distribution Excellence
NAW Institute for Distribution Excellence FAQs
Q: I want to place an order but I don’t want to order online. What do I do?
A: Complete the printable order form and mail it to NAW with your check or credit card information: http://www.naw.org/forms/orderform.php
Q: I would like to have my order shipped overnight for next business day or second day but I don’t see that option.
A: For rush shipping, call NAW’s Publications Department at 202-872-0885.
Q: How do I find out my member status before I place my order?
A: Call NAW’s Publications Department at 202-872-0885.
Q: I just placed my order online. Will I receive a confirmation e-mail?
A: Yes, you will receive an e-mail confirmation to the e-mail address you provided when you placed your order.
Q: Why is the amount charged on my credit card different from the amount shown on the confirmation e-mail?
A: We verify NAW membership status and charge your credit card accordingly.
Q: Why does my credit card statement reflect a different charge than the packing slip?
A. Shipping charges are not included on the packing slip.
Q: I need a receipt. How may I get one?
A: Call NAW’s Publications Department at 202-872-0885.
Q: I would like to know the status of my order. May I get a tracking number or information?
: Call NAW’s Publications Department at 202-872-0885.
Q: What is your return policy?
A: You may return your NAW publication(s) in salable condition within 15 days of your receipt of the publication(s) for a full refund of the purchase price. Please include your order number and name with the return.
Q: I received my order but it was damaged. What do I do?
A: Call NAW’s Shipping Department at 202-872-0885.
Q: I received my order but it wasn’t the correct publication. What do I do?
A: Call NAW’s Publications Department at 202-872-0885.
Q: I received my order but it wasn’t the correct quantity. What do I do?
A: Call NAW’s Publications Department at 202-872-0885.
Q: Who do I speak with regarding the content of NAW Institute publications?
A: Call NAW’s Director of Communications Ruth Stadius at 202-872-0885.
Additional Resources
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Optimizing Distributor Profitability: Best Practices to a Stronger Bottom Line
F. Barry Lawrence, Ph.D., Senthil Gunasekaran, Pradip Krishnadevarajan
Find out more » -
Sharpening Your Competitive Edge: How to Strengthen Your Distribution Sales Team for Top Results
Jim Pancero
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Build, Fix, or Terminate: The Distributor’s Guide to More Profitable Supplier Relations
Jim Narus and Bob Donath
Find out more »